Filter
Top Products
System Requirements
309504E 5
Typically, when a PC has an active pop-up blocker and
the Matrix client is launched, a progress bar appears
briefly and disappears without any further visible indica-
tion of anything happening. This is usually an indication
that the PC has a pop-up blocker that is stopping the
Matrix window from appearing.
There are some general guidelines to follow to track
down the responsible pop-up blocker (there can easily
be multiple pop-up blockers present in any system). The
goal is to configure each pop-up blocker by either turn-
ing it off or telling it to allow pop-ups generated by the
Matrix server (while still blocking pop-ups from all other
sites). On a single-PC Matrix system, you should config-
ure the pop-up blocker to allow pop-ups from server
address http://127.0.0.1. On multiple-PC systems, the
address to allow is that of the Matrix server, either its
host name or IP address.
Many pop-up blockers recognize the Control key on the
keyboard, if pressed while clicking on a link, as a com-
mand to temporarily allow pop-ups originating from that
link’s source. To try this method, hold down the Control
key on the keyboard while double-clicking on the Matrix
client icon on the desktop. This works only for that par-
ticular pop-up instance, so it’s not a good long-term
solution.
General guidelines to find and configure pop-up
blockers:
First, open a blank IE browser window. Click on Tools in
the menu bar (see F
IG. 1). Choose Turn Off Pop-up
Blocker or configure the pop-up blocker to allow
pop-ups from the Matrix server.
If IE has been properly configured and the Matrix win-
dows still do not appear, it’s time to look for pop-up
blockers from other vendors, starting with toolbars inte-
grated with IE. In IE, click on View in the menu bar and
choose Toolbars (see F
IG. 4).
Toolbars integrated with IE usually show up in the list
here. Look for entries like Google, Yahoo, MSN, etc.
Make sure each of these is checked (which will cause
them to appear, usually underneath the address bar in
the browser window) and then confirm with each one
that it’s allowing pop-ups from the Matrix server.
The following example illustrates the Google toolbar, but
the others generally function in a very similar fashion.
Example: Assuming a Google toolbar is installed and
the system is a single PC Matrix system. The system
has been rebooted since the application was installed.
While the Matrix Client is in the Windows Startup folder,
no browser window appeared when Windows started.
Open a blank IE window. With the Google toolbar visi-
ble, enter http://127.0.0.1:8080 in the address bar and
press Enter. If a window like the one shown in F
IG. 5
appears, the Matrix server is running, but you have a
pop-up blocker.
F
IG. 3
FIG. 4
F
IG. 5