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hp fax 1020 series
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Use Hewlett-Packard Support Services
www.hp.com
If you are unable to find the answer you need in the printed documentation supplied with your product or on the web,
you can contact one of the HP support services listed in the following pages. If a support service number is not listed for
your country, contact your nearest authorized HP dealer for help.
Before calling Customer Support
1 Make sure that
•Your unit is plugged in and turned on.
•The correct print cartridge is installed properly.
•The recommended paper is loaded in the input tray.
2 Reset your unit by unplugging it and plugging it in again.
3 If you need to speak to an HP Customer Support Representative:
•Have your serial number ready.
•Print a Self-Test Report.
•Be prepared to discuss your problem in detail.
4 Be near your unit when you call.
Prepare your unit for shipment
If you are requested to send in your unit for service, do the following:
• Remove the print cartridge and place it in an airtight bag so it will not dry out. Do not send the print cartridge with the
unit unless asked to do so.
• If you do not have the original packing material, you can request a replacement package set from HP Customer
Support. Shipping damage caused by improper packaging is not covered under the warranty.
• Include these items in the box:
•A brief description of the symptoms (sample prints are helpful).
•A copy of your sales slip or proof of purchase (to establish the warranty period)
•Your name, address, and telephone number where you can be reached during the day.
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U.S. during warranty
M-F: 6am–10 pm MST,
Sat:9am–4pm MST
(208) 323-2551 Germany +49 (0) 180 52 58 143
(0.24 DM/min)
U.S. post warranty
(per call charge)
(800) 999-1148 Greece +30 160 73 603
U.S. post warranty
($2.50 per minute)
(900) 555-1500 Ireland +353 (0) 662 5525
Austria +43 (0) 810 00 6080 Italy +39 (0) 02 264 10350
Belgium (Flemish) +32 (0) 02 626 8806 Mexico 01-800-472-6684
Belgium (French) +32 (0) 02 626 8807 Mexico (Mexico City) 5258 9922
Brazil 0800 157751
0800 130999
Netherlands +31 (0) 20 606 8751
Brazil (São Paulo) (11) 3747-7799
(11) 4197-4998
Norway +47 22 11 6299
Canada during warranty (905) 206-4663 Portugal +351 21 3176333
Canada post warranty
(per call charge)
(877) 621-4722 Spain +34 902 321 123
Colombia 9-800-114-726 Sweden +46 (0) 8 619 2170
Denmark +45 39 29 4099 United Kingdom +44 (0) 207 512 52 02
Europe (English) +44 (0) 207 512 5202 Venezuela 0-800-47468368
Finland +358 (0) 203 47 288 Venezuela (Caracas) (502) 207-8488
France +33 (0) 01 43 62 34 34