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Finding the solution
105
No copy came out or the scanner did nothing
Is paper loaded in the printer paper input tray?
Load paper in the printer. See “Loading paper into the printer.”
Is the original loaded correctly?
Verify the original is loaded correctly: narrow side first and top down in
the scanner paper input tray. See “Loading Copier/Scanner originals.”
Is the scanner correctly connected and latched to the printer?
The scanner must be connected and the attachment lever latched.
See the Quick Reference Guide for attachment instructions. See
“Removing the scanner” for instructions on removing the scanner.
CAUTION
To prevent damage, unplug the printer before checking the scanner
connection.
Is the wrong printer selected?
Verify that the HP LaserJet 1100 is selected as the current printer
when you print. You may have to click
Setup
in the print screen to see
which printer is being used. Specify HP LaserJet 1100 if necessary.
Have you printed a self-test page to verify the scanner is
recognized by the printer?
Verify the scanner is installed by printing a self-test page. See
“Printing a self-test page.” On the lower-left hand corner of the self-
test page, the text will read: “Scanner Installed: Yes.” If the text reads
“No” instead, reboot your PC. If that does not work, reinstall the
HP LaserJet 1100 software. See the Quick Reference Guide included
with the HP LaserJet 1100A Printer•Copier•Scanner for software
installation instructions.
Did you send a print job before attempting to copy?
If a print job was sent before the copy job, the copy will be made after
the print job is finished.