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122 Chapter 10 Service and support
EN
HP Support
Thank you for your purchase. Along with your product, you receive a
variety of support services from Hewlett-Packard and our support
partners that are designed to give you the results you need, quickly
and professionally.
Please have the model number, serial number, date of purchase, and
description of the problem ready for your HP Support representative.
The following support information is available:
●
Customer Support and product repair assistance (U.S. and
Canada)
●
European Customer Support Center
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Online services
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Obtaining software utilities and electronic information
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HP direct ordering for accessories or supplies
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HP Support Assistant compact disc
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HP service information
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HP SupportPack
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HP FIRST
Customer Support and product repair
assistance (U.S. and Canada)
Call (1) (208) 323-2551 Monday through Friday from 6 am to 10 pm
and Saturday from 9 am to 4 pm (Mountain Time) free of charge
during the warranty period. However, your standard long-distance
phone charges still apply. Have your system nearby and your serial
number ready when calling.
Post-warranty telephone assistance is available to answer your
product questions. Call (1) (900) 555-1500 ($2.50* per minute,
maximum charge of $25.00 per call, U.S. only) or call 1-800-999-1148
($25* per call, Visa or MasterCard, U.S. and Canada) Monday
through Friday from 6 am to 10 pm and Saturday from 9 am to 4 pm
(Mountain Time).
Charges begin only when you connect with a
support technician. *Prices subject to change.