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basics guide
troubleshooting
47
The photo printed at an angle
or is off center.
The paper may not be loaded
correctly.
Try the following:
• Make sure the paper is
correctly oriented in the
paper tray.
• Make sure the paper width
guide fits close to the edge
of the paper.
For paper-loading instructions,
see load the paper on
page 12.
The print cartridge may not be
properly calibrated.
Calibrate the print cartridge
using the instructions in
calibrate the print cartridge on
page 39.
Print quality is poor. The print cartridge may be
running out of ink.
Print a test page to determine
the ink level of the print
cartridge. For more
information, see print a test
page on page 38.
If the print cartridge is running
low on ink, replace it. For more
information, see print cartridge
information on page 14.
You may not be using the best
paper type.
Make sure you are using a
paper type intended for the
printer. Use HP-designed
paper for best results. For more
information, see
recommended paper on
page 51.
You may be printing on the
wrong side of the paper.
Make sure the paper is loaded
with the glossy side up.
You may need to clean the
print cartridge.
Clean the print cartridge from
the printer’s control panel. For
more information, see clean
the print cartridge on
page 37.
Problem Possible cause Solution