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Solve setup problems 23
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The printer is having problems sending and receiving faxes
• Make sure you use the phone cord or
adapter that came with the printer. (If
you do not use this phone cord or
adapter, the display might always
show Phone Off Hook.)
• Other equipment that uses the same
phone line as the printer might be in
use. Make sure extension phones
(phones on the same phone line, but
not connected to the printer) or other
equipment is not in use or off the
hook. For example, you cannot use
the printer for faxing if an extension
phone is off the hook or if you are
using a computer dial-up modem to
send e-mail or access the Internet.
• If you are using a phone splitter, the
splitter could cause faxing problems.
Step 2: Check the list of possible problems
If you have run the fax text but are still
having problems setting up fax, check the
following list of possible problems and
solutions:
Step 1: Run the fax test
Test your fax setup to check the status of the
printer and to make sure it is set up properly
for faxing. For more information, see ”Set up
and use fax” on page 6.
Tip: If you receive a fax communication
error that includes an error code, you
can nd an explanation of the error
Problems setting up fax
This section contains information about
solving problems you might have when
setting up fax for the printer.
Note: If the printer is not set up
properly for faxing, you might
experience problems when sending
faxes, receiving faxes, or both.
If you are having faxing problems, you can
print a fax test report to check the status of
the printer. The test will fail if the printer is
not set up properly for faxing. Perform this
test after you have completed setting up the
printer for faxing. For more information, see
“Step 2: Test fax setup” on page 9.
code at HP’s support Web site (www.
hp.com/support). If prompted, choose
your country/region, and then type
“fax error codes” in the Search box.
If you are unable to solve the problems using
the suggestions provided in the fax test, go
to Step 2.