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Solve setup problems24
The printer can send faxes but cannot receive faxes
• If you are not using a distinctive ring
service, check to make sure that the
Distinctive Ring feature on the printer
is set to All Rings.
• If Auto Answer is set to Off, or if you
subscribe to a voicemail service on the
same phone line that you will use for
faxing, you can only receive faxes
manually.
• If you have a computer dial-up modem
on the same phone line with the
printer, check to make sure that the
software that came with your modem
is not set to receive faxes
automatically.
• If you have an answering machine on
the same phone line with the printer:
- Check that the answering machine is
working properly.
- Make sure the printer is set to receive
faxes automatically.
- Make sure the Rings to Answer setting
is set to a greater number of rings than
the answering machine.
- Disconnect the answering machine
and then try receiving a fax.
- Record a message that is
approximately 10 seconds in duration.
Try connecting the printer directly to
the telephone wall jack.
• Make sure that one end of the phone
cord is connected to the telephone
wall jack, while the other end to port
labeled “1-LINE” on the back of the
printer.
• Try connecting a working phone
directly to the telephone wall jack and
check for a dial tone. If you do not
hear a dial tone, contact your
telephone company to check the line.
• Make sure you connect the printer to
an analog phone line, or you cannot
send or receive faxes. To check if your
phone line is digital, connect a
regular analog phone to the line and
listen for a dial tone. If you do not
hear a normal-sounding dial tone, it
might be a phone line set up for
digital phones. Connect the printer to
an analog phone line and try sending
or receiving a fax.
• The phone line connection might be
noisy. Phone lines with poor sound
quality (noise) can cause faxing
problems. Check the sound quality of
the phone line by plugging a phone
into the telephone wall jack and
listening for static or other noise. If you
hear noise, turn Error Correction
Mode (ECM) off and try faxing again.
• If you are using a DSL/ADSL service,
make sure that you have a DSL/ADSL
lter connected. Without the lter, you
cannot fax successfully.
• If you are using either a private
branch exchange (PBX) or an
integrated services digital network
(ISDN) converter/terminal adapter,
make sure the printer is connected to
the correct port and the terminal
adapter is set to the correct switch
type for your country/region.
• You are using a Fax over IP service.
Try to use a slower connection speed.
If this does not work, contact your Fax
over IP service’s support department.