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Solve setup problems 25
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The printer cannot send faxes but can receive faxes
• The printer might be dialing too fast or
too soon. For example, if you need to
access an outside line by dialing “9,”
try inserting pauses as follows:
9-XXX-XXXX (where XXX-XXXX is the
fax number you are sending to). To
enter a pause, touch *@ and select a
dash (-).If you are having problems
sending a fax manually from a phone
that is connected directly to the printer
the printer—and if you are in the
following countries/regions—you
must use the keypad on the telephone
to send the fax:
Argentina Australia
Brazil Canada
Chile China
Colombia Greece
India Indonesia
Ireland Japan
Korea Latin America
Malaysia Mexico
Philippines Poland
Portugal Russia
Saudi Arabia Singapore
Spain Taiwan
Thailand USA
Venezuela Vietnam
Speak slowly and at a low volume
when recording your message. Leave
at least 5 seconds of silence at the
end of the voice message.
• Other equipment that uses the same
phone line might be causing the fax
test to fail. You can disconnect all the
other devices and run the test again. If
the Dial Tone Detection Test passes,
then one or more of the other
equipment is causing problems. Try
adding them back one at a time and
rerunning the test each time until you
identify which piece of equipment is
causing the problem.