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Getting Help When Things Go Wrong
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HP Customer Care by Phone
Within 90 days from the time of your purchase,
phone support is provided to you free of charge.
However, if you are calling long distance, long-
distance charges may apply. Before placing a call
for help, please make sure that:
1 You have checked your Quick Start Poster
and this User’s Guide for installation and
troubleshooting tips.
2 You have checked HP Customer Care Online
(see page 45) for product help.
above, then call an HP service technician while
you’re in front of your computer and printer.
Before you call, be sure you have the following
information:
•
Your printer’s serial number (the label is on
the printer’s bottom).
_______________________________
•
Your printer’s model number (the label is on
the front of the printer).
_______________________________
•
The model of the computer.
_______________________________
•
The version of the printer software and
software program (if applicable). To find
your printer software version, go to the
HP DeskJet toolbox, click on the printer icon
in the title bar, then select About from the
drop-down menu.
_______________________________
Then we can help you with your questions
immediately!
See the list below for your country’s HP Customer
Care Center phone number:
Africa/Middle East 41 22/780 41 11
Argentina (541) 778-8380
Australia +61 3 8877 8000
Austria 43 (0) 660 6386
Belgium (Dutch) 32 (0)2 62688 06
Belgium (French) 32 (0)2 62688 07
Brazil 55 11 011 829-6612
Canada (905) 206-4663
Chile 800 36 0999
China 8610-65645959
Czech Republic 42 (2) 471 7321
Denmark 45 (0) 39 294099
Finland 358 (9) 2034 7288
France 33 (0) 143623434
Germany 49 (0) 180 532 6222
Greece 30 1 689 64 11
Hong Kong (800) 96 7729
Hungary 36 (1) 252 4505
India 91 11 682 60 35
Indonesia 6221 350 3408
Ireland 353 (0) 1662 5525
Israel 972-9-9524848
Italy 39 (0) 2 264 10350
Japan, Osaka 81 6 6838 1155
Japan, Tokyo 81 3 3335-8333
Korea 02 3270 0700
Malaysia 03 2952566
Mexico D.F. 258 9922
Mexico, Guadalajara 01 800 472 6684
Middle East/Africa 41 22/780 41 11
Netherlands 31 (0) 20 606 8751
New Zealand (09) 356-6640
Norway 47 (0) 22 116299
If you cannot solve your problem using the
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