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The application does not recognize the tape drive
The drive does not work
Cartridge-related problems
Please see “Problems with cartridges” on page 46.
Possible reason Recommended action
The application does not support the tape
drive.
Use HP Library & Tape Tools to check that the
drive is installed properly. Refer to our World
Wide Web site (www.hp.com/go/connect)
for details of software applications that support
the HP StorageWorks Ultrium tape drive. Load
any service packs as necessary.
Some applications require drivers to be
loaded.
Check that the correct SCSI and tape drive drivers
are installed. Consult the software application’s
installation notes for details.
Possible reason Recommended action
If the drive does not power up (all LEDs
are off), the power cable may not be
connected to the drive properly.
Check the power cable connection and replace
the cable if necessary. You can use the power
cable from your monitor or another device to
check that the connection is working. If the power
supply is present and all LEDs remain off, call for
assistance.
If the self-test fails (see “LEDs during self-
test” on page 42), there may be a
hardware or firmware failure.
If there is a cartridge in the drive, remove it. Reset
or power down the drive and power it up again.
If the self-test still fails, call for assistance.
ult960_master_internal.fm Page 41 Tuesday, September 21, 2004 4:13 PM