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rewind time). It is important that you allow sufficient time for the drive to complete this process.
If you interrupt it, you may damage the media or the tape drive.
3 If the cartridge is still jammed, press the emergency reset button as shown on page 25. (Use
the tip of a paperclip to press the button.)
4 Wait for the drive to reset and get back to the loaded position. The Ready light stops flashing.
This process may take up to 15 minutes (the maximum rewind time) to complete.
5 Press and hold the Eject button for 10 seconds.
If the cartridge is still jammed, the tape drive has failed. Contact customer service at
www.hp.com/support.
The drive will not accept cartridge (or ejects it immediately)
The cartridge is probably incompatible, check Table 2, “Ultrium data cartridge and
HP StorageWorks Ultrium tape drive compatibility,” on page 27 and Table 3, “cleaning
cartridge compatibility,” on page 28. If the cartridge is compatible, it may have been
damaged, for example it may have been dropped, the cartridge memory may be corrupted
or the drive may have a fault.
Caution Never force the cartridge into the drive.
1 Check that the drive has power (the power cable is properly connected and the ready LED is
on).
2 Check that you are using the correct media. Only use Ultrium media, we recommend the HP
Ultrium 800 GB cartridge or 800 GB WORM cartridge for Ultrium 960 drives, the HP Ultrium
400 GB cartridge for Ultrium 460 drives and the HP Ultrium 200 GB cartridge for Ultrium 230
drives (see page 27).
3 Make sure that you have loaded the cartridge with the correct orientation (see “To load a
cartridge” on page 23).
4 Check for damage to your media (to the cartridge case, leader pin or cartridge teeth) and
discard it if it is damaged. See the troubleshooting section of the User’s Guide on the
HP StorageWorks Tape CD-ROM for more information about checking the leader pin and
cartridge teeth.
5 Use a new or known, good piece of media and see if it loads. If it does, the original cartridge
is faulty and should be discarded.
6 Check if another Ultrium drive will accept the cartridge. If it does, the original drive may be
faulty. Before calling customer service, please check that the tape drive is responding and that
it can be seen on the SCSI bus. Most users can use HP Library & Tape Tools, see page 33.
ult960_master_internal.fm Page 47 Tuesday, September 21, 2004 4:13 PM