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Chapter 10 395
Tuning, Troubleshooting, Security, and Maintenance
Troubleshooting: Specific Problems
ITO Server Problems and Solutions
Problem The ITO management server status is completely corrupted, even after
the ovstop opc and ovstart opc sequence.
Description Lots of corrupted messages in the message browser; lots of critical ITO
error messages, ITO agents on managed nodes cannot be stopped/started,
configuration distribution does not work, and so forth. Despite these
symptoms, opcsv -status may report that not all ITO manager
processes are correctly operating.
Solution Perform the following steps:
1. Stop all ITO GUIs that are running, by exiting the ITO user interface
([File: Exit]).
2. Stop the ITO management server processes:
/opt/OV/bin/ovstop opc ovoacomm
3. Erase all ITO temporary files:
rm -f /var/opt/OV/share/tmp/OpC/mgmt_sv/*
Note that all pending messages (not yet saved in the database) and all
pending actions (automatic actions, operator-initiated actions,
scheduled actions, command broadcast) will be lost.
4. Restart the ITO management server process:
/opt/OV/bin/OpC/opcsv -start
5. Restart the ITO GUIs:
opc