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Solution The HP All-in-One might not respond if you press the On button too quickly. Press
the On button once. It might take a few minutes for the HP All-in-One to turn on. If you press
the On button again during this time, you might turn the device off.
Warning If the HP All-in-One still does not turn on, it might have a mechanical failure.
Unplug the HP All-in-One from the power outlet and contact HP. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
I connected the USB cable, but I am having problems using the HP All-in-One with my
computer
Cause The USB cable was connected before the software was installed. Connecting the
USB cable before prompted can cause errors.
Solution You must first install the software that came with the HP All-in-One before
connecting the USB cable. During installation, do not plug in the USB cable until prompted by
the onscreen instructions.
Once you have installed the software, connecting your computer to the HP All-in-One with a
USB cable is straightforward. Simply plug one end of the USB cable into the back of your
computer and the other into the back of the HP All-in-One. You can connect to any USB port
on the back of your computer.
For more information on installing the software and connecting the USB cable, see the Setup
Guide that came with the HP All-in-One.
The display shows the wrong language
Solution You can change the language settings at any time from the Preferences menu.
To set your language and country/region
1. Press Setup.
2. Press
to highlight Preferences, and then press OK.
3. Press
to highlight Set Language, and then press OK.
4. Press
to scroll through the languages. When the language you want to use appears,
press OK.
5. When prompted, press to highlight Yes or No, and then press OK.
Chapter 2
24 HP Photosmart C5100 All-in-One series
Troubleshooting and support