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6. Press to highlight Set Country/Region, and then press OK.
7. Press
to scroll through the countries/regions. When the country/region you want to use
appears, press OK.
8. When prompted, press to highlight Yes or No, and then press OK.
The wrong measurements are showing in menus on the display
Cause You might have selected the incorrect country/region when setting up the HP All-in-
One. The country/region you select determines the paper sizes shown on the display.
Solution To change the country/region, you must reset the language settings. You can
change the language settings at any time from the Preferences menu.
I received a message on the display that the printer alignment failed
Cause The incorrect type of paper is loaded in the input tray (for example, colored paper,
paper with text on it or, certain recycled paper).
Solution Load unused plain white letter or A4 paper into the input tray, and then try the
alignment again.
If the alignment fails again, you might have a defective sensor on the print head assembly.
Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region,
and then click Contact HP for information on calling for technical support.
I received a message on the display about a paper jam or a blocked print head assembly
Solution If either a paper jam or blocked print head assembly error message appears on the
display, there might be some packing material inside the HP All-in-One. Open the ink cartridge
door, and check for obstructions in the device. Remove any packing materials or other
obstructions.
The HP All-in-One does not print
Cause The HP All-in-One and computer are not communicating with each other.
Solution Check the connection between the HP All-in-One and computer.
Cause There might be a problem with one or more of the ink cartridges.
Solution Check that the ink cartridges are installed properly and have ink.
Cause The HP All-in-One might not be turned on.
Solution Look at the display on the HP All-in-One. If the display is blank and the On button
is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the
HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-
One.
Cause The HP All-in-One might be out of paper.
Solution Load paper in the input tray.
Network troubleshooting
This section contains network troubleshooting information for the HP All-in-One. Specific information
is provided for installation and configuration issues.
● The computer is unable to discover the HP All-in-One
● I received a System Requirements Error: No TCP/IP
● The Printer not Found screen appears during installation
● I am using a cable modem without a router and I do not have IP addresses
Basics Guide 25
Troubleshooting and support