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● Ink expiration near
● Non-HP ink
● Original HP ink depleted
● Print head assembly is stalled
● Print head failure
● Printer alignment failed
● Replace ink cartridges soon
● Wrong ink cartridge(s) installed
● Ink cartridge is missing, incorrectly installed, or not intended for your device
Calibration error
Cause An incorrect type of paper is loaded in the input tray.
Solution If you have color or photo paper loaded in the input tray when the printer aligns,
the calibration might fail. Load unused plain white letter or A4 paper into the input tray, and
then press OK on the control panel.
Cannot print
Cause The indicated ink cartridge(s) are out of ink.
Solution Replace the indicated ink cartridge(s) immediately so that you can resume printing.
The HP All-in-One cannot continue printing until the indicated ink cartridge(s) are replaced. All
printing will stop.
For more information, see:
Replace the ink cartridges
The following ink cartridges cannot be used after device initialization and must be
replaced
Cause The wrong ink cartridge(s) are installed.
Solution The indicated ink cartridge(s) cannot be used after the device has undergone first-
time setup. Replace the ink cartridge(s) with the appropriate ink cartridges for the HP All-in-
One. To find out the reorder number for all the ink cartridges that the HP All-in-One supports,
see the printed documentation that came with the HP All-in-One.
For more information, see:
Replace the ink cartridges
Cause The ink cartridge(s) are not intended for use in this device.
Solution Contact HP Support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for information on calling
for technical support.
Ink cartridge problem
Cause The indicated ink cartridge(s) are missing or are damaged.
Solution Replace the indicated ink cartridge(s) immediately so that you can resume printing.
If there are no ink cartridges missing from the HP All-in-One, the ink cartridge contacts might
need to be cleaned.
If there are no ink cartridges missing from the HP All-in-One, and you still receive this message
after cleaning the ink cartridge contacts, you might have a damaged ink cartridge. Contact HP
customer support. Go to:
www.hp.com/support
Basics Guide 29
Troubleshooting and support