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– Did you add any new hardware or software to your computer at about the time that this
situation began?
– Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was
moved, etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the HP All-in-One at additional costs. Go
to www.hp.com/support, select your country/region and language, then explore the services and
warranty area for information about the extended service plans.
Chapter 2
34 HP Photosmart C5100 All-in-One series
Troubleshooting and support