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Solution:
NOTE: This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the HP All-in-One, including: Argentina,
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,
Venezuela, and Vietnam.
To send a fax manually, the telephone must be connected directly to the port labeled
2-EXT on the HP All-in-One, as shown below.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the HP All-in-One
3 Telephone
For more information on setting up the HP All-in-One with your telephone, see the
printed documentation that came with the HP All-in-One.
Cause: The Fax Speed setting might be set too fast.
Solution: Try setting the Fax Speed to Medium (14400) or Slow (9600), and then
resend the fax.
For more information, see:
“
Set the fax speed” on page 30
Cause: The HP All-in-One is not detecting an original loaded in the document feeder
tray.
Solution: If you did not load an original in the document feeder tray, or if the original
is not pushed in far enough, you will be unable to send a fax manually. Load an original
in the document feeder tray, or push the original farther into the tray. Once the HP All-
in-One detects the original, a confirmation message appears on the display.
Fax troubleshooting 227
Troubleshooting