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• The ink cartridge door is open. Close the ink cartridge door, as shown below:
• The print head assembly is stalled. Turn the HP All-in-One off, remove any objects
that are blocking the print head assembly (including any packing materials), and
then turn the HP All-in-One on again.
Resolve any problems found. The HP All-in-One automatically begins printing all the
unprinted faxes from memory. To clear the memory, you can also delete the faxes
stored in memory by turning off the HP All-in-One.
Cause: An error condition is preventing the HP All-in-One from receiving faxes and
Backup Fax Reception is set to Off.
Solution: Check for the following problems:
• The HP All-in-One is turned off. Press the On button to turn on the device.
• The HP All-in-One is not set up properly for faxing. See the printed documentation
for more information.
• There is no paper loaded in the input tray.
• There is a paper jam.
• The ink cartridge door is open. Close the ink cartridge door.
• The print head assembly is stalled. Turn the HP All-in-One off, remove any objects
that are blocking the print head assembly (including any packing materials), and
then turn the HP All-in-One on again.
NOTE: If Backup Fax Reception is enabled and you turn off the HP All-in-
One, all faxes stored in memory are deleted, including any unprinted faxes
that you might have received while the HP All-in-One was in an error condition.
You will need to contact the senders to ask them to resend any unprinted
faxes. For a list of the faxes you have received, print the Fax Log. The Fax
Log is not deleted when the HP All-in-One is turned off.
After you resolve any problems found, the HP All-in-One can begin answering
incoming fax calls.
The HP All-in-One is having problems receiving a manual fax
Cause: There are documents loaded in the document feeder tray.
Solution: The HP All-in-One will not receive a fax manually if documents are loaded
in the document feeder tray. Instead, the HP All-in-One attempts to send the
Fax troubleshooting 235
Troubleshooting