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Distinctive Ring setting on the HP All-in-One is set to match. For example, if the
phone company has assigned your number a double ring pattern, make sure Double
Rings is selected as the Distinctive Ring setting.
NOTE: The HP All-in-One cannot recognize some ring patterns, such as those
with alternating short and long ringing patterns. If you are having problems with a
ring pattern of this type, ask your phone company to assign a non-alternating ring
pattern.
If you are not using a distinctive ring service, make sure that the Distinctive Ring
setting on the HP All-in-One is set to All Rings.
For more information, see:
“
Change the answer ring pattern for distinctive ringing” on page 63
Cause: The Distinctive Ring setting is not set to All Rings (and you are not using
a distinctive ring service).
Solution: If you are not using a distinctive ring service, make sure that the
Distinctive Ring setting on the HP All-in-One is set to All Rings.
Cause: The fax signal level might not be strong enough, which can cause fax
reception problems.
Solution: If the HP All-in-One shares the same phone line with other types of phone
equipment, such as an answering machine, a computer dial-up modem, or a multi-
port switch box, the fax signal level might be reduced. The signal level can also be
reduced if you use a splitter or connect extra cables to extend the length of your
phone. A reduced fax signal can cause problems during fax reception.
• If you are using a splitter or extension cables, try removing them and connecting
the HP All-in-One directly to the telephone wall jack.
• To find out if other equipment is causing a problem, disconnect everything except
the HP All-in-One from the phone line, and then try to receive a fax. If you can
receive faxes successfully without the other equipment, one or more pieces of the
other equipment is causing problems; try adding them back one at a time and
receiving a fax each time, until you identify which equipment is causing the
problem.
Cause: The memory of the HP All-in-One is full.
Solution: If Backup Fax Reception is enabled and there is an error condition on
the HP All-in-One, the memory might become full of faxes that have not yet been
printed and the HP All-in-One will stop answering calls. If an error condition exists
that is preventing the HP All-in-One from printing faxes, review the display for
information on the error condition. Also, check for the following problems:
• The HP All-in-One is not set up properly for faxing. See the printed documentation
for more information.
• There is no paper loaded in the input tray.
• There is a paper jam.
Chapter 15
234 Troubleshooting
Troubleshooting