Filter
Top Products
The problem is… (checklist)
Before deciding that there is a serious problem with the printer, check the following items.
Symptom Items to be checked Corrective measures
No power Power cable connection Check that the power cable is correctly
plugged into the power outlet.
Power supply to the outlet Supply power to the power outlet.
Power switch on/off Turn on the power switch. See How do
I..
Turn the power on/off.
The media guide is not heated even
when the heater is turned ON.
Printer status The media guide is heated during
printing. Be sure the media guide is
heated by printing the test pattern.
Heater front panel Turn on the heater (FRONT, PRINT, or
REAR) check that the media guide is
heated by printing the test pattern.
The printer fails to start or operate
correctly
ERROR LED and message on the front
panel
See The problem is.. An error message.
Cannot print USB cable connection Connect the USB cable correctly. See
How do I...
Connect to a computer.
ERROR LED and message on the front
panel
See The problem is.. An error message
ERROR LED off Print the nozzle adjustment pattern.
See How do I...
Perform printhead
position adjustment
The data are not processed immediately DATA LED (flashing?) Check the communication to the
computer.
Poor print quality Media type Check for improvement by changing
the settings of the heater temperature,
print mode, RIP, etc. If there is no
improvement, check that the media is
supported. Replace the media with
another type.
Ink type Use our recommended ink. See Tell me
about..
Ink cartridges
Ink head cleaning Clean the head. See How do I maintain
the printer —
Normal printhead recovery
Color stripe is not set. Set the color stripe. See Color stripe
setting (COLOR STRIPE) in the MEDIA
REG. Menu.
Misdirected nozzles occurred in low
printing rate color.
Set the printhead mode to HIGHLIGHT.
See
Printhead firing mode setting
(IMAGE GRADIENT) in the MEDIA
REG: Menu,
104 Chapter 8 The problem is… (troubleshooting topics) ENWW