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Symptom Items to be checked Corrective measures
Operational temperature Use the printer in 20 to 25 °C
temperature range.
Media jams occur frequently Media type Check whether the media type setting
matches the type of media loaded. See
How do I...
Install a media roll in the
printer in the printer and Remove a
media roll from the printer.
Use our recommended media. See Tell
me about.
Ordering media.
Media setting Load the media correctly. See Replace
a jammed media roll
Check whether there are any
obstructions in the carriage path or the
media path.
Remove any obstructions. See The
Problem is..
A head crash
Print is slow Operational temperature Use the printer in 20 to 25 °C
temperature range.
A head crash
Clear head crashes by following the instructions on the front panel.
1. A front panel instruction is displayed.
* : head crash type 1 or 2. See The problem is.. an error message — Media crash.
ENWW A head crash 105