Filter
Top Products
20
english
contacting hp support
HP support provides expert advice on using your HP printer or solving problems with
your printer.
support process
The HP support process works most
effectively if you look for help in the
following order:
1. Search the user’s guide on your
computer.
See “viewing the onscreen user’s
guide” on
page 6
.
2. Use the Internet any time of the day
to:
• Check for software updates from
HP.
• See HP’s online support pages for
product help.
• Send HP an email message.
3. If you are in the U.S., call HP
Customer Care Audio Tips, the toll-
free automated support line at (877)
283-4684, for fast and simple
solutions to commonly asked HP
deskjet printer questions.
4. Contact HP support by phone during
regular office hours.
For more information see “hp support
by phone” on page 21.
Support options and availability vary by
product, country/region, and language.
hp support websites
If you have access to the Internet, you
can obtain a wide variety of information
about your printer.
Visit our website at
www.hp.com/support
for the latest printer software and
support information.
hp support email
One-to-one email gives direct answers to
your questions from an HP support
technician. Email support is a great way
to ask technical questions and obtain
answers that are tailored to your specific
need.
Enter your question on a Web form and
receive an email reply.
software updates
Use either of the following methods to
obtain copies and updates of the printer
software:
• Download the printer software from
HP’s website.
• Phone HP support to request a CD
containing the software update files.
See “support phone numbers” on
page 22.
FDR_RG.book Page 20 Wednesday, July 31, 2002 9:38 AM