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hp printer limited warranty statement
A. extent of limited warranty
Hewlett-Packard (HP) warrants to the end-user
customer that the HP products specified above
will be free from defects in materials and
workmanship for the duration specified above,
which duration begins on the date of purchase
by the customer. Customer is responsible for
maintaining proof of date of purchase.
1. For software products, HP’s limited
warranty applies only to a failure to execute
programming instructions. HP does not
warrant that the operation of any product
will be uninterrupted or error free.
2. HP’s limited warranty covers only those
defects which arise as a result of normal use
of the product, and do not apply to any:
• Improper or inadequate maintenance or
modification;
• Software, interfacing, media, parts, or
supplies not provided or supported by
HP; or
• Operation outside the product’s
specifications.
3. For HP printer products, the use of a non-HP
ink cartridge or a refilled ink cartridge does
not affect either the warranty to the
customer or any HP support contract with
the customer. However, if printer failure or
damage is attributable to the use of a non-
HP or refilled ink cartridge, HP will charge
its standard time and materials charges to
service the printer for the particular failure
or damage.
4. If HP receives, during the applicable
warranty period, notice of a defect in any
software, media, or ink cartridge covered
by HP’s warranty, HP shall replace the
defective product. If HP receives notice of a
defect in any hardware product covered by
HP’s warranty during the applicable
warranty period, HP shall either repair or
replace the defective product at HP’s
option.
5. If HP is unable to repair or replace, as
applicable, a defective product covered by
HP’s warranty, HP shall, within a
reasonable time after being notified of the
defect, refund the purchase price of the
product.
6. HP shall have no obligation to repair,
replace, or refund until the customer returns
the defective product to HP.
7. Any replacement product may be either
new or like-new, provided that it has
functionality at least equal to that of the
product being replaced.
8. HP’s limited warranty is valid in any country
where the covered HP product is distributed
by HP except for the Middle-East, Africa,
Argentina, Brazil, Mexico, Venezuela, and
France’s “Departements D’Outre-Mer”; for
those excepted areas, the warranty is valid
only in the country of purchase. Contracts
for additional warranty services, such as
on-site service, may be available from any
authorized HP service facility where the
product is distributed by HP or by an
authorized importer.
9. Any applicable print cartridge warranty
shall not apply to HP print cartridges that
have been refilled, remanufactured,
refurbished, misused, or tampered with in
any way.
region software printer
North America (including Canada) 90 days 1 year
Asia Pacific 90 days 1 year
Europe 90 days 1 year
Latin America 90 days 1 year
FDR_RG.book Page 23 Wednesday, July 31, 2002 9:38 AM