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Memory count error exists
Possible Cause: The memory modules are not installed correctly.
Action:
1. Be sure the memory modules are supported by the server. See the server documentation.
es" on page 50).
5. Restart the server and check to see if the error message is still displayed.
Then, replace failed components as indicated.
fails to recognize existing memory
Actio
2. igured properly. See the server documentation.
cur ("Memory count error exists" on page 73). See the
v
1. Be sure the memory is the correct type for the server and is installed according to the server
Refer to the server documentation or
HP website (http://www.hp.com).
sure you have not exceeded the memory limits of the server or operating system. Refer to the
er documentation.
5. to a known working server. Be sure the memory meets
hich you are testing the memory.
Action:
1. If ap s,
refer
2. Be sure each processor is supported by the server and is installed properly. Refer to the server
3.
pported
2. Be sure the memory modules have been installed correctly in a supported configuration. See the
server documentation.
3. Be sure the memory modules are seated properly ("DIMM handling guidelin
4. Be sure no operating system errors are indicated.
6. Run HP Insight Diagnostics (on page 47).
Server
n:
1. Reseat the memory. Use care when handling DIMMs ("DIMM handling guidelines" on page 50).
Be sure the memory is conf
3. Be sure a memory count error did not oc
message displaying memory count during POST.
Ser er fails to recognize new memory
Action:
requirements.
2. Be
serv
3. Be sure the memory is properly seated.
4. Be sure no conflicts are occurring with existing memory. Run the server setup utility.
Test the memory by installing the memory in
the requirements of the new server on w
6. Replace the memory. Refer to the server documentation.
Processor problems
plicable, check the processor LEDs to identify if a PPM failure occurred. For information on LED
to the server documentation.
documentation for processor requirements.
Be sure the server ROM is up to date.
4. Be sure you are not mixing processor stepping, core speeds, or cache sizes if this is not su
on the server. Refer to the server documentation for more information.
sors and heatsinks require special considerations for
replacement, while other processors and heatsinks are integrated and cannot be reused once
CAUTION: Removal of some proces
Troubleshooting 73