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Hardware configuration
o Add-on boards
o Monitor
o Connected peripherals such as tape drives
are and software:
nd model
• y scribing the details of the problem, including recent changes to the system, the events
iated with the problem, and the steps needed to reproduce the problem.
• dard about the server setup.
•
Operating system information you need
d for certain pieces of information. Be prepared to access
wing sections, based on operating system used.
Microsoft® operating systems
lle
•
•
(drwtsn32.log) if a user mode application, such as the Insight Agents, is having
rmation in text format
•
ers used
• e bsystem and file system information:
d size of partitions and logical drives
ogical drive
• r ft® Windows® Service Packs and Hotfixes installed
• third-party hardware component installed, with the firmware revision
• A list of all third-party hardw
o Complete product name a
o Complete company name
o Product version
o Driver version
An notes de
that triggered or are assoc
Notes on anything nonstan
Operating system information ("Operating system information you need" on page 86)
Depending on the problem, you may be aske
the information listed in the follo
Co ct the following information:
Whether the operating system was factory installed
Operating system version number
• A current copy of the following files:
o Boot.ini
o Memory.dmp
o Event logs
o Dr. Watson log
a problem
o IRQ and I/O address info
• An updated Emergency Repair Diskette
If HP drivers are installed:
o Version of the driv
o List of drivers
Th drive su
o Number an
o File system on each l
Cu rent level of Microso
A list of each
Troubleshooting 86