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ENWW 4-11
Clearing jams
If the print media is jammed in the printer, follow these instructions to clear the jam.
To clear a jam
Note Information about Tray 2 is only applicable if you have an HP Business Inkjet 1100dtn or you
purchased this accessory.
1 Remove all media from the output tray.
2 Check the auto-duplex unit.
a Push the button on either side of the auto-duplex unit and remove the unit.
b If you locate the jammed media inside the printer, grasp it with both hands and pull it
towards you.
c If the jam is not there, push the latch on the top of the auto-duplex unit and lower its
cover. If the jam is inside, carefully remove it. Close the cover.
d Reinsert the auto-duplex unit into the printer.
e If you cannot locate the jam in the auto-duplex unit, go to step 3.