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To remove toner build-up ...................................................................................................131
To clean the paper path using HP ToolboxFX ..................................................................133
Cartridge out override .........................................................................................................................134
Configuration ......................................................................................................................134
On-going operation ............................................................................................................134
Changing print cartridges ...................................................................................................................135
To change the print cartridge .............................................................................................135
Calibrating the printer .........................................................................................................................138
To calibrate the printer at the printer .................................................................................138
To calibrate the printer from the HP ToolboxFX ................................................................138
12 Problem solving
Troubleshooting process ....................................................................................................................140
Troubleshooting checklist ..................................................................................................140
Control panel messages .....................................................................................................................142
Alert and warning messages .............................................................................................142
Critical error messages ......................................................................................................145
Clearing jams ......................................................................................................................................148
Where to look for jams .......................................................................................................148
To clear jams from inside the printer .................................................................................149
To clear jams from the duplex area (HP Color LaserJet 2605dn and 2605dtn models
only) ...................................................................................................................................150
To clear jams from the top bin (HP Color LaserJet 2605) .................................................152
To clear jams from the top output area (HP Color LaserJet 2605dn and 2605dtn
models only) .......................................................................................................................153
To clear jams from Tray 2 or optional Tray 3 .....................................................................155
Print problems .....................................................................................................................................156
Print quality problems ........................................................................................................156
Identifying and correcting print defects .............................................................156
Print-quality checklist ........................................................................156
General print quality issues ..............................................................156
Solving issues with color documents ...............................................161
Media-handling problems ..................................................................................................162
Print-media guidelines .......................................................................................162
Solving print-media problems ...........................................................................163
Performance problems ......................................................................................................164
Troubleshooting tools .........................................................................................................................165
Device pages and reports ..................................................................................................165
Demo page ........................................................................................................165
Configuration page ............................................................................................165
Supplies Status page ........................................................................................165
HP ToolboxFX ....................................................................................................................165
To view HP ToolboxFX .....................................................................................165
Troubleshooting tab ..........................................................................................165
Service menu .....................................................................................................................166
Restoring the factory-set defaults .....................................................................166
Cleaning the paper path ....................................................................................166
Calibrating the printer ........................................................................................166
13 Working with memory
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