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Getting Help When Things Go Wrong
4
HP Customer Care Repair
If your HP printer is ever in need of repair, simply
call the HP Customer Care Center. A trained
service technician will diagnose the problem and
coordinate the repair process for you. This service is
free during your printer’s standard warranty.
Beyond the warranty period, repairs are charged on
a time and materials basis.
HP Customer Care by Phone
Within the period specified below from the time of
your purchase, telephone support is provided to
you free of charge. However, if you are calling long
distance, long-distance charges may apply.
Before placing a call for help, please make sure
that:
1 You have checked your Quick Start Poster and
this User’s Guide for installation and
troubleshooting tips.
2 You have checked HP Customer Care Online
(see page 42) for product help.
3
If you cannot solve your problem using the
above, then call HP Customer Care while you’re
in front of your computer and printer. Before
you call, be sure you have the following
information:
•
Your printer’s serial number (the label is on
the printer’s bottom).
_______________________________
•
Your printer’s model number (the label is on
the front of the printer).
_______________________________
•
The model of the computer.
_______________________________
•
The version of the printer and software
program (if applicable).
_______________________________
Then we can help you with your questions
immediately!
Free Phone Support Period
In This Region:
Your Free Phone
Support Period is:
North America & Canada None, fee based
Asia Pacific 90 days
Europe 6 months
Latin America 6 months