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Getting Help When Things Go Wrong
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See the list below for your country’s HP Customer
Care Center phone number:
Africa/Middle East 41 22/780 41 11
Argentina (541) 778-8380
Australia +61 3 8877 8000
Austria 43 (0) 660 6386
Belgium (Dutch) 32 (0)2 62688 06
Belgium (French) 32 (0)2 62688 07
Brazil 011 829-6612
Canada (905) 206-4663
Chile 800 36 0999
China 8610-65645959
Czech Republic 42 (2) 471 7321
Denmark 45 (0) 39 294099
Finland 358 (9) 2034 7288
France 33 (0) 143623434
Germany 49 (0) 180 532 6222
Greece 30 1 689 64 11
Hong Kong (800) 96 7729
Hungary 36 (1) 252 4505
India 91 11 682 60 35
Indonesia 6221 350 3408
Ireland 353 (0) 1662 5525
Israel 972-9-9524848
Italy 39 (0) 2 264 10350
Japan, Tokyo 81 3 3335-8333
Japan, Osaka 81 6 6838 1155
Korea 02 3270 0700
Malaysia 03 2952566
Mexico D.F. 258 9922
Mexico, Guadalajara 01 800 472 6684
Middle East/Africa 41 22/780 41 11
Netherlands 31 (0) 20 606 8751
New Zealand (09) 356-6640
Norway 47 (0) 22 116299
Philippines 65 272 5300
Poland (+48) 22 519 06 00
Portugal 351 (0) 1 318 00 65
Russia 7095 923 50 01
Singapore 65 272 5300
Spain 34 (9) 02321 123
Sweden 46 (0) 8 6192170
Switzerland 41 (0) 84 8801111
Taiwan 886 2-2717-0055
Thailand (66-2) 661 4011
Turkey 90 1 224 59 25
United Kingdom 44 (0) 171 512 5202
U.S. (208) 344-4131
Venezuela 800 47 888
Venezuela, Caracas 207 8488
After the Free Phone Support Period
You can still get help from HP for a fee. Prices are
subject to change without notice. (HP Customer
Care Online help (see page 42) on the internet is
still available for free!)
•
For quick questions in the United States only,
call (900) 555-1500. The charges are $2.50 per
minute and begin when you connect with a
support technician.
•
For calls from Canada, or for calls in the U.S.
that you anticipate might be longer than ten
minutes in length, call (800) 999-1148. The fee
is US $25 per call, charged to your Visa or
MasterCard.
•
If, during your phone call, it is determined that
your printer requires repair and you are within
your printer’s Limited Warranty period (see
page 56, Printer), you will not be charged for the
phone support service. However, for countries
where the above toll-free phone numbers are
not available, the regular long-distance charges
may apply.
Extended Warranty Options
If you would like to extend your printer coverage
beyond the one year factory warranty, you have
the following options:
•
Consult your reseller to get extended coverage.
•
If your reseller does not offer service contracts,
please call HP directly and ask about our
HP Service Agreements. In the U.S., call (800)
446-0522; in Canada, call (800) 268-1221. For
HP Service Agreements outside the U.S. and
Canada, contact your local HP Sales Office.