Filter
Top Products
Cancelling a print job ............................................................................................................................77
5 Using the Toolbox
Toolbox overview ..................................................................................................................................80
Printer Status tab ..................................................................................................................................81
Information tab ......................................................................................................................................82
HP Instant Support ...............................................................................................................82
Security and privacy .............................................................................................................83
To gain access to HP Instant Support .................................................................................83
myPrintMileage ....................................................................................................................84
Printer Services tab ..............................................................................................................................85
Using the HP Inkjet Toolbox (Macintosh) .............................................................................................86
Viewing the HP Inkjet Toolbox panels .................................................................................86
6 Troubleshooting
Troubleshooting tips and resources .....................................................................................................88
General troubleshooting tips .................................................................................................................89
Printing a demo page ...........................................................................................................................90
Printing a diagnostics page ..................................................................................................................91
Resolving printing problems .................................................................................................................92
Printer shuts down unexpectedly .........................................................................................92
Check power and power connections .................................................................92
Check printer vents .............................................................................................92
All printer lights are blinking .................................................................................................92
A non-recoverable error has occurred. ...............................................................92
Printer is not responding (nothing prints) .............................................................................92
Check printer setup .............................................................................................92
Check the print cartridge initialization .................................................................92
Check the printer software installation ................................................................92
Check cable connections ....................................................................................92
Check printer setup for network environment .....................................................93
Check any personal firewall software installed on the computer ........................93
Printer does not accept a print cartridge ..............................................................................93
Print cartridge does not fit the printer ..................................................................93
Printer does not recognize the print cartridge .....................................................93
Clean the print cartridge contacts .......................................................................93
The printer is rejecting the pen ............................................................................................94
Printer takes a long time to print ..........................................................................................95
Check the system configuration ..........................................................................95
Verify the number of software programs running on the computer ....................95
Check the port setting .........................................................................................95
Check the printer software settings .....................................................................95
A large file is printing ...........................................................................................95
The printer may be in Ink-backup Printing Mode ................................................96
Blank page printed ...............................................................................................................96
Check for empty print cartridges .........................................................................96
The protective tape on the print cartridge nozzle has not been removed. .........96
Check media settings ..........................................................................................96
Check the parallel port on your computer ...........................................................96
Something on the page is missing or incorrect ...................................................................96
v