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Check the print cartridges .................................................................................103
Check the graphics placement ..........................................................................103
Lines or dots are missing from text or graphics .................................................................103
The printer may be in Ink-backup Printing Mode ..............................................103
Verify the ink levels of the print cartridges ........................................................103
The print cartridges may need to be cleaned ...................................................103
Check the print cartridge contact pads .............................................................103
Resolving paper-feed problems .........................................................................................................104
Another paper feed problem is occurring ..........................................................................104
Media is not supported for the printer or tray ....................................................104
Media is not picked up from input tray ..............................................................104
Media is not coming out correctly .....................................................................104
Pages are skewing ............................................................................................104
Multiple pages are being picked up ..................................................................104
Troubleshooting installation issues ....................................................................................................105
Problems printing an alignment page ................................................................................105
Problems installing software ..............................................................................................105
Verify the computer requirements .....................................................................105
Verify installation preliminaries .........................................................................105
Reinstall the printer software ............................................................................105
Problems connecting to a network ....................................................................................105
General network troubleshooting ......................................................................105
Problems connecting to a wired network ..........................................................106
Clearing jams ......................................................................................................................................107
Tips for avoiding paper jams ..............................................................................................109
Resolving photo printing problems .....................................................................................................110
Resolving borderless printing problems .............................................................................................111
Resolving banner printing problems ...................................................................................................112
Resolving automatic two-sided printing problems ..............................................................................113
Resolving network printing problems .................................................................................................114
7 Printer lights reference
Understanding the printer lights .........................................................................................................116
8 HP supplies and accessories
Ordering printing supplies through the Toolbox .................................................................................122
Accessories ........................................................................................................................................123
Automatic two-sided printing accessory ............................................................................123
Parallel cable .....................................................................................................................123
USB cable ..........................................................................................................................123
Network interface ...............................................................................................................123
Supplies ..............................................................................................................................................124
Print cartridges ...................................................................................................................124
Inkjet papers ......................................................................................................................124
Photo papers ......................................................................................................................125
Transparency films .............................................................................................................129
Specialty papers ................................................................................................................130
Greeting cards ...................................................................................................................131
Brochure papers ................................................................................................................132
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