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5 Product care and support
This section describes the options for product support.
•
Maintenance, troubleshooting, and support
•
Getting assistance
Maintenance, troubleshooting, and support
Occasional cleaning of the scanner helps ensure higher-quality scans. The amount of care necessary depends
upon several factors, including the amount of use and the environment. You should perform routine cleaning as
necessary.
Routine cleaning and maintenance should include cleaning the scanner glass and the automatic document feeder
(ADF).
CAUTION: Avoid placing items that have sharp edges, paper clips, staples, wet glue, correction fluid, or
other substances in the scanner. Document pages should not be curled, wrinkled, or stuck together.
Getting assistance
In order to get the best from your HP product, please consult the following standard HP support offerings:
1. Please consult the product documentation that came with the product.
Review the troubleshooting section in this manual.
2. Visit the HP online support at
www.hp.com/support or contact your point of purchase.
HP online support is available to all HP customers. It is the fastest source for up-to-date product information
and expert assistance, including the following features:
• Online chat and E-mail access to qualified support specialists
• Software and driver updates for your product
• Valuable product and troubleshooting information for technical issues
• Proactive product updates, support alerts, and HP newsletters (available when you register your
product)
3. HP support by phone
• Support options and fees vary by product, country/region and language.
• Fees and policies are subject to change without notice. Please check the web site
www.hp.com/
support for the latest information.
4. Post-warranty period
After the limited warranty period, help is available online at
www.hp.com/support.
5. Extending or upgrading your warranty
If you would like to extend or upgrade the product’s warranty, please contact your point of purchase or
check the HP Care Pack offers at
www.hp.com/support.
6. If you already purchased an HP Care Pack Service, please check the support conditions in your contract.
Product care and support 35