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Troubleshooting tips and resources
Use the following tips and resources to resolve printing problems.
●
For paper jam, see
Clearing jams.
●
For paper-feed problems, such as the paper skew and paper pick, see
Resolving paper-feed
problems.
Some printer problems can be resolved by resetting the printer.
To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn)
1.
Press and hold
/ (Configuration Page button), press (Resume button) 3 times, and
release
/ (Configuration Page button). The Power light blinks for a few seconds. Wait till the
Power light is on.
2.
Press
/ (Configuration Page button) to print the configuration page and verify that the
network settings have been reset. By default, the network name (SSID) is "hpsetup" and the
communication mode is "ad hoc".
38 Chapter 4 Maintaining and troubleshooting ENWW