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Clearing jams
To clear a jam
1. Remove all media from the output tray.
2. Check the rear access panel or the duplex unit.
a. Push the button on either side of the rear access panel or the duplex unit, and remove the
panel or unit.
b. Locate any jammed media inside the printer, grasp it with both hands and pull it towards you.
c. If the jam is not there, push the latch on the top of the duplex unit and lower its cover. If the
jam is inside, carefully remove it. Close the cover.
d. Reinsert the rear access panel or the duplex unit into the printer.
3. If you cannot locate the jam, lift the output tray and check for a jam in tray 1. If media is jammed
in the tray, do the following:
a. Pull out tray 1.
54 Chapter 4 Maintaining and troubleshooting ENWW