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3-8 Troubleshooting and Diagnostics HP OmniBook 6000
Symptom Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Hard disk
Hard disk never
spins.
Check the power source.
Remove and reinsert the
hard drive. Check the
connector.
Hard drive or
connector.
Motherboard.
If the drive case is damaged,
the drive may not operate
properly.
Hard disk makes
clunking or
scratching noise.
Back up the drive
immediately.
Was the computer or drive
dropped?
Hard drive. Check the computer and
drive for evidence of
customer abuse.
Hard disk makes
buzzing or whining
noise.
Back up the drive
immediately.
Check for alternate noise
sources, such as a PCMCIA
drive or fan.
If a keystroke causes the
sound to change, it may be
from the power supply PCA.
Depends on the
source of the noise.
Files are corrupted. Run the VirusScan program.
Check the disk surface by
running Scandisk (Windows
95/98) or by using the Tools
tab in the disk’s Properties
sheet (Windows 2000).
Test the hard disk drive with
the DiagTools diagnostics.
Use the
Recovery CD
to
restore original factory
software.
Use the suggestions shown
at left.
Drive capacity is
less than normal.
Check the disk surface by
running Scandisk (Windows
95/98) or by using the Tools
tab in the disk’s Properties
sheet (Windows 2000).
Check partitions using FDISK
(Windows 95/98) or Control
Panel, Administrative Tools,
Computer Management
under Storage (Windows
2000).
Hard drive. Use the suggestions shown
at left.
Recreate the Hibernate
partition, then partition and
format the disk.
Floppy drive
General problems. Make sure floppy drive
module is installed or
connected correctly.
Try using alternate
connection (with or without
floppy cable).
Check settings in BIOS
Setup.
Floppy drive module
or contacts.
External floppy drive
cable.
Motherboard.
Floppy drive does
not work as 3-mode
drive.
3-mode drive is not
supported when the drive is
connected to a dock.
External floppy drive
cable.
Floppy drive module.
Keyboard
Some or all keys do
not work properly.
Check settings in BIOS
Setup.
Keyboard.
Power supply PCA.
Motherboard.
Try reinserting the flex cable
in the connector on the
power supply PCA.