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An Introduction to Integrating Partner Applications with VPO
Integration Facilities Provided by VPO
Chapter 1 59
Adding Instructions, Annotations, and Actions to a Message
Template
The previous section described how you can use conditions to filter
messages so that operators are not overwhelmed by a flood of messages
of varying importance. A further function of VPO lets you completely
rephrase the text of a message so that it can be easily understood by an
operator. This feature can help VPO operators to resolve problems that
are already manifest or to proactively avoid problems if a situation that
might cause a problem is detected.
For many problem situations additional information is available that
might help operators to resolve a problem. For other problems, the action
necessary to solve the problem is known in advance. In these cases, you
can configure an automatic action to reduce the workload of the
operator. You can also use an operator-initiated action if the solution
to a problem requires the operator to do an action. You can even combine
all these capabilities to create a powerful problem-solving tool.
For example, consider a scenario in which a file system problem occurs.
You might use an automatic action to get more information about the
status of the file system, then present this information to the operator as
an annotation to the message announcing the problem. The operator
might then initiate a predefined command, provided as an
operator-initiated action, to resolve the problem.