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Check the paper type setting
When printing on transparencies or other special media, select the corresponding media type in the
printer driver. See
Printing on custom-sized paper.
Check the print cartridges
If lines in the text or image are broken or do not print properly, one or more of the ink cartridges may
have run out of ink or are defective. Print a diagnostics page to review the performance of the print
cartridges (see
Printing a diagnostics page). If necessary, clean the print cartridges (see Cleaning the
print cartridges), or replace the cartridges with new ones (see Inserting the print cartridges).
Colors are printed as black and white
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver.
The printer is printing in Ink-backup Printing Mode
If the printer is printing in Ink-backup Printing Mode using a photo, black, or gray photo cartridge, colors
will print as black and white. Verify that the correct print cartridges are installed.
Wrong colors are printing
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver.
Check the print cartridges
Whenever print quality noticeably decreases, you may need to clean the print cartridge. See Using the
print cartridges.
If a print cartridge is out of ink, the wrong color may print. See
Inserting the print cartridges.
Printout shows bleeding colors
Check the print settings
Some media type settings (such as Transparency Films and Photo Papers) and print quality settings
(such as Best) require more ink than others. Choose different print settings in the printer driver, making
sure you select the correct media type. See
Changing print settings.
Check the print cartridges
Make sure that the print cartridges have not been tampered with. Refilling processes and the use of
incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage
to the printer. HP does not guarantee or support refilled print cartridges. For ordering information,
see
HP supplies and accessories.
ENWW Poor print quality and unexpected printouts 97