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Customer Support and Warranty
Technical Assistance
If you need assistance installing or troubleshooting your device, please call your distributor or the nearest technical support office:
North America/Canada
Telephone: (800) 782-4263
E-mail: hsmnasupport@honeywell.com
Latin America
Telephone: (803) 835-8000
Telephone: (800) 782-4263
E-mail: hsmlasupport@honeywell.com
Brazil
Telephone: +55 (11) 5185-8222
Fax: +55 (11) 5185-8225
E-mail: brsuporte@honeywell.com
Mexico
Telephone: 01-800-HONEYWELL (01-800-466-3993)
E-mail: soporte.hsm@honeywell.com
Europe, Middle East, and Africa
Telephone: +31 (0) 40 7999 393
Fax: +31 (0) 40 2425 672
E-mail: hsmeurosupport@honeywell.com
Hong Kong
Telephone: +852-29536436
Fax: +852-2511-3557
E-mail: aptechsupport@honeywell.com
Singapore
Telephone: +65-6842-7155
Fax: +65-6842-7166
E-mail: aptechsupport@honeywell.com
China
Telephone: +86 800 828 2803
Fax: +86-512-6762-2560
E-mail: aptechsupport@honeywell.com
Japan
Telephone: +81-3-3839-8511
Fax: +81-3-3839-8519
E-mail: aptechsupport@honeywell.com
Online Technical Assistance
You can also access technical assistance online at www.honeywellaidc.com.
Product Service and Repair
Honeywell International Inc. provides service for all its products through service centers throughout the world. To obtain warranty
or non-warranty service, contact the appropriate location below to obtain a Return Material Authorization number (RMA #) before
returning the product.
North America
Telephone: (800) 782-4263
E-mail: hsmnaservice@honeywell.com