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Print quality guide
Page 3 of 4
Toner specks
• The print cartridges are defective.
• The transfer roller is worn or
defective.
• The image transfer unit is worn or
defective.
• The fuser is worn or defective.
• Toner is in the paper path.
• Replace the print cartridges.
• Replace the transfer roller.
• Replace the image transfer unit.
• Replace the fuser.
• Call for service.
Toner rubs off the paper easily
when you handle the sheets
• The Type setting is wrong for the type
of paper or specialty media you are
using.
• The Texture setting is wrong for the
type of paper or specialty media you
are using.
• The Weight setting is wrong for the
type of paper or specialty media you
are using.
• The fuser is worn or defective.
• Change Paper Type to match the
paper or specialty media you are
using.
• Change Paper Texture from Normal
to Smooth or Rough.
• Change Paper Weight from Plain to
CardStock (or other appropriate
weight).
• Replace the fuser.
Gray
background
• The Toner Darkness setting is too
dark.
• The print cartridges are defective.
• Select a different Toner Darkness
setting from the printer driver before
sending the job to print.
• Replace the print cartridges.
Uneven print
density
• The print cartridges are defective.
• The transfer roller is worn or
defective.
• The image transfer unit is worn or
defective.
• Replace the print cartridges.
• Replace the transfer roller.
• Replace the image transfer unit.
Ghost Images
Toner level is low in the print cartridges. • Make sure the Paper Type setting is
correct for the paper or specialty
media you are using.
• Replace the print cartridges.
Clipped images
(Some of the print is cut off on the
sides, top, or bottom of the paper.)
Guides in the selected tray are set for a
different size paper than what is loaded
in the tray.
Move the guides in the tray to the
proper positions for the size loaded.
Symptom Cause Solution
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