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Table 2-1 (Page 2 of 23). POST and Diagnostics and Utilities Index
for Symptoms, Messages, Error Codes, or Beeps
Symptoms, Messages, Error
Codes, or Beeps
Action/FRU
Butterfly Cylinder Access Test
Failed.
Hard Disk Drive Test detected
mismatch between the data read
and the data stored on the drive.
Hard Disk Drive
Hard Disk Drive Cable
System Board
Cannot finish diagnostic test. “Diagnostics and Utilities Device Presence
Test” on page 2-43.
3.5-in. diskette drive does not
work.
“Factory-Installed Drive Devices” on
page 2-47.
Diskette drive connection/cable
Diskette drive
System board
CD/DVD-ROM drive LED came
on and stayed on more than 20
seconds before shutting off.
Software asks to install disc.
Software displays a Reading CD
error.
CD is not inserted properly.
CD is damaged.
CD has dirt or foreign material on it.
CD/DVD-ROM drive LED comes
on when inserting a disc but no
CD/DVD-ROM drive icon
appears in the 'My Computer' or
'Explorer' as Drive D.
“Factory-Installed Drive Devices” on
page 2-47.
CD/DVD-ROM drive connections, cables, or
jumpers
CD/DVD-ROM drive
CD/DVD-ROM drive LED does
not come on when inserting a
disc in the drive when the
system is powered on and the
CD/DVD-ROM drive power
connector has the correct
voltage.
CD/DVD-ROM drive
CD/DVD-ROM drive LED does
not come on but CD/DVD-ROM
drive works normally.
CD/DVD-ROM drive
CD/DVD-ROM drive does not
load or eject when the system is
powered on, the LED light is off,
and the eject button is pressed
and held.
“Factory-Installed Drive Devices” on
page 2-47.
CD/DVD-ROM drive system connection/cable
CD/DVD-ROM drive
Power supply
2-12