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IBM Personal Computer User Guide
Software technical support
If you need help setting up or installing the preinstalled or bundled software
programs during the 30-day "Up and Running" support period, technical support
representatives will help you install (or reinstall) the software that came with your
computer if necessary. They will ensure that the program is successfully installed so
you can start the program. Support for your "how to" questions about software
programs is available for a fee. For more information, see “How and when do I
purchase additional support?” on page 2-9.
Additional support
There are times you may need additional assistance after the 30-day "Up and
Running" support period. You may also require "How to" help and support as you
use your computer. IBM PC HelpCenter technicians can assist you for a fee. For
more information, see “How and when do I purchase additional support?” on
page 2-9.
Hardware warranty service
In some cases, the computer that you purchased may not function as warranted. If
this happens, during the period of your warranty, the IBM PC HelpCenter will
arrange for warranty service for IBM factory-installed hardware.
Your computer is subject to the terms of the IBM hardware product warranty and
IBM Program License Agreement
which are included with your computer. Please
read these terms carefully.
If your computer needs to be serviced, please provide the servicer with the
Product
Recovery and Diagnostics
disc that came with your computer. This will help the
servicer to complete the required service.
If your computer is having a problem that is not covered by the warranty, see “How
and when do I purchase additional support?” on page 2-9.
Note:
To find the machine type, model number, and serial
number, open the drive-access door and look in the
bottom right corner.
Note:
If your call is not covered by 30-day "Up and
Running" support or the warranty, you will be
required to provide a major credit card number for
support.