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Hard disk drive boot error
A hard disk drive boot error (error codes 1962 and I999030X) can have the
following causes.
Cause Action
The start-up drive is not in the boot sequence in
configuration.
Check the configuration and ensure the start-up
drive is in the boot sequence.
No operating system installed on the boot drive. Install an operating system on the boot drive.
The boot sector on the start-up drive is corrupted. The drive must be formatted, do the following:
1. Attempt to access and recover (back-up) the
failing hard disk drive.
2. Using the operating systems programs, format
the hard disk drive.
3. Go to “Preparing the hard disk drive for use”
on page 123.
The drive is defective. Replace the hard disk drive.
When to use the Low-Level Format program
Notes:
1. The low-level format is not available on all diagnostic diskettes.
2. Before formatting the hard disk drive, make a back-up copy of the files on
the drive to be formatted.
Use the Low-Level Format program in the following situations:
v When installing software that requires a low-level format.
v When you get recurring messages from the test programs directing you to
run the Low-Level Format program on the hard disk.
v As a last resort before replacing a hard disk drive.
Preparing the hard disk drive for use
When the Low-Level Format program is finished, restore to the hard disk all
the files that you previously backed up.
1. Partition the remainder of the hard disk for the operating system. (The
commands vary with the operating system. Refer to the operating system
manual for instructions.)
2. Format the hard disk using the operating system. (The commands vary
with the operating system. Refer to the operating system manual for
instructions.)
3. Install the operating system.
You are now ready to restore the files.
Chapter 3. Types 6058/6059/6269/6578/6579 123