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v Failure symptom
– Do diagnostics fail?
– What, when, where, single, or multiple systems?
– Is the failure repeatable?
– Has this configuration ever worked?
– If it has been working, what changes were made prior to it failing?
– Is this the original reported failure?
v Reference/Diagnostics version
– Type and version level
v Hardware configuration
– Print (print screen) configuration currently in use
– BIOS level
v Operating system software
– Type and version level
Note: To eliminate confusion, identical systems are considered identical only
if they:
1. Are the exact machine type and models
2. Have the same BIOS level
3. Have the same adapters/attachments in the same locations
4. Have the same address jumpers/terminators/cabling
5. Have the same software versions and levels
6. Have the same Reference/Diagnostics Diskette (version)
7. Have the same configuration options set in the system
8. Have the same setup for the operation system control files
Comparing the configuration and software set-up between ″working
and non-working″ systems will often lead to problem resolution.
Notices
References in this publication to IBM products, programs, or services do not
imply that IBM intends to make these available in all countries in which IBM
operates. Any reference to an IBM product, program, or service is not
intended to state or imply that only that IBM product, program, or service
may be used. Subject to IBM’s valid intellectual property or other legally
protectable rights, any functionally equivalent product, program, or service
may be used instead of the IBM product, program, or service. The evaluation
and verification of operation in conjunction with other products, except those
expressly designated by IBM, are the responsibility of the user.
228 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648,
6649