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Troubleshooting modem
The following table describes troubleshooting the modem.
Problem Action
Your modem does not work
properly after you install the
device driver.
Check the following:
v The cable is connected to the modem card correctly.
v You selected Intel PRO/100 SP Mobile Combo
Adapter application setting.
v You are using the driver that is on the device drivers
CD shipped with the combo card.
v For Windows 95, Windows 98, or Windows 2000, the
trouble indicator (an X or ! symbol) appears on the
modem icon in the ‘‘Device Manager.’’
v For Windows NT 4.0, the Windows NT 4.0 Event
Viewer shows an error message.
If these items are OK, do the following:
1. Click Start.
2. Move the cursor to Settings, and click Control
Panel.
3. Double-click Modem.
4. Click Properties.
5. Click the Connection tab.
6. Clear the Wait for dial tone before dialing check
box.
7. Click Advanced.
8. Clear the Use error control check box.
9. Select the Use flow control check box, and make
sure that Hardware (RTS/CTS) is selected.
10. Click the OK button to return to the Modem
Properties window.
11. Click Dialing Properties, and click either Tone
dialing or Pulse dialing. Most telephones today
use tone dialing.
12. Close all windows opened in this process.
A-2 Intel
®
PRO/100 SP Mobile Combo Adapter: User’s Guide