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Appendix D. Help and service information
This section contains information on how to obtain online and telephone
technical support.
Online technical support
Online technical support is available during the life of your product. Online
assistance can be obtained through the Personal Computing Support Web site
and the IBM Automated Fax System.
Online technical support
IBM Personal Computing Support Web site http://www.ibm.com/pc/support
IBM Automated Fax System 1-800-426-3395 (U.S. and Canada)
During the warranty period, assistance for replacement or exchange of
defective components is available. In addition, if your IBM option is installed
in an IBM computer, you might be entitled to service at your location. Your
technical support representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the HelpCenter will be
withdrawn or made available for a fee, at IBM’s discretion, 90 days after the
option has been withdrawn from marketing. Additional support offerings,
including step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the
following information as possible:
v Option name
v Option number
v Proof of purchase
v Computer manufacturer, model, serial number (if IBM), and manual
v Exact wording of the error message (if any)
v Description of the problem
v Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might
want to walk you through the problem during the call.
© Copyright IBM Corp. 2001 D-1