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Appendix B: Troubleshooting
This chapter helps you identify and solve problems that might occur while you are using
the system.
For any issue, first ensure you are using the latest firmware and files. Firmware upgrades
include updates for BIOS, the Baseboard Management Controller (BMC), and the hot-
swap controller (HSC). See “Server System References” for a link to the software
updates. In addition to the server firmware and files, also update any drivers used for
components you have installed in your system, such as video drivers, network drivers, and
SATA drivers.
Intel provides a package called the "Platform Confidence Test" that may help with your
diagnostics. See “Server System References” for a link to this software.
If you are unable to resolve your server problems on your own, see “Getting Help” for
assistance.
Resetting the System
Before going through in-depth troubleshooting, attempt first to reset your system using
one of the methods below.
Table 7. Resetting the System
To do this Press
Soft boot reset to clear the system memory and reload the operating
system
<Ctrl+Alt+Del>
Clear system memory, restart POST, and reload the operating system Reset button
Cold boot reset. Turn the system power off and then on. This clears
system memory, restarts POST, reloads the operating system, and halts
power to all peripherals
Power off/on
button
Reset the BMC and get it back to a stable state Remove AC
power from the
server for one
minute