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Troubleshooting
9-2 Part No. 6B4389 June 1999
Protocol Checks
— If you have a TCP/IP capable system, ping the NIC from
the host operating system prompt with the ping ipaddress
command. If a successful response is received, go to the
TCP/IP troubleshooting section.
— If you have a Novell system, verify that the NIC can be
seen on the network. Log in as the SUPERVISOR, go
into PCONSOLE, select PRINT SERVER
INFORMATION, and select the name of the NIC. If you
can see Print Server Status and Control in the menu, the
NIC is visible to the network. Proceed to the NetWare
troubleshooting section.
— If you are running AppleTalk and you have a PostScript
printer, make sure that you can see the print server name
under the LaserWriter icon in the Chooser. If it is visible,
the connection is good. Go to the AppleTalk
troubleshooting section.
5. If you cannot make any of the protocol connections, check
the following:
Networking Component Checks
— Make sure the printer is powered on and is on line.
— Verify that the cabling and network connections are good.
If possible, try the print server on a different connection
on the network. Do a printer self-test to see if bytes are
being transmitted and received.
— If you using a repeater or hub, make sure that SQE is
turned off at the hub. If you have a hub or multiport
repeater, verify that the hub or repeater port is good by
trying the print server on a different port.