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Troubleshooting
Part No. 6B4389 June 1999 9-3
— If you have a bridge or router located between the print
server and the host computer, make sure that the device
is set up to allow the print server to send and receive
data from the host. For example, a bridge can be set up
to only allow certain types of Ethernet addresses to pass
through. Therefore, such a bridge must be configured to
allow NIC addresses. Also, a router can be set up to pass
only certain protocols, so make sure that the desired
protocol can be passed through to the NIC.
— If the job exits the queue but does not print, make sure
that you are not printing a text job to a PostScript printer.
Make sure that the printer is not forced into PostScript
mode.
— Make sure that you are not performing an illegal
operation such as attempting to print a job on a paper
size not supported by the printer.
Intermittent Problems
If the NIC and printer start up but you intermittently have printing
problems, do the following:
1. Disable NetWare with the command SET NETWARE
DISABLED.
2. Make sure you have enough memory in your computer if you
can print small jobs but large graphics jobs are distorted or
incomplete.
3. Check the individual protocol troubleshooting sections in this
chapter for additional causes of intermittent printing
problems.
TCP/IP Troubleshooting
If you are using TCP/IP and cannot print to the print server and
you have checked the hardware and network as described in the
previous steps, check the following:
1. The problem may be the result of mismatched or duplicate IP
addresses. Verify that the IP address is correctly loaded into
the print server via the self-test page or through the remote
console and make sure that no other nodes on the network