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Solving Problems with Printing Quality
115
The print or
color density
is uneven.
One or more of the
toner cartridges may
be defective or low.
Remove the toner cartridges and
check for damage. If it is damaged,
replace it.
The drum cartridge is
defective.
Remove the drum cartridge and check
for damage. If it is damaged, replace it.
The printer is not
level.
Place the printer on a flat, hard, level
surface.
Irregular
print or mot-
tled image
appears.
The media is moist
from humidity.
Adjust the humidity in the media stor-
age area.
Remove the moist media and replace it
with new, dry media.
Unsupported media
(wrong size, thick-
ness, type, etc.) is
being used.
Use KONICA MINOLTA-approved
media. See “Media Specifications” on
page 42.
One or more of the
toner cartridges may
be defective.
Remove the toner cartridges and check
for damage. If it is damaged, replace it.
The drum cartridge is
defective.
Remove the drum cartridge and check
for damage. If it is damaged, replace it.
The fuser separator
levers are adjusted
for envelope printing.
Return the fuse separator levers to the
plain paper setting.
There is
insufficient
fusing or the
image
comes off
when
rubbed.
The media is moist
from humidity.
Remove the moist media and replace it
with new, dry media.
Unsupported media
(wrong size, thick-
ness, type, etc.) is
being used.
Use KONICA MINOLTA-approved
media. See “Media Specifications” on
page 42.
Media type is set
incorrectly.
When printing envelopes, labels, post-
cards, thick stock, or transparencies,
specify the appropriate media type in
the printer driver.
The fuser separator
levers are adjusted
for envelope printing.
Return the fuse separator levers to the
plain paper setting.
Symptom Cause Solution