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Solving Other Problems9-26
Solving Other Problems
To order KONICA MINOLTA consumables, go to www.q-shop.com.
Symptom Cause Solution
Machine
power is not
on.
The power cord is not
correctly plugged into
the outlet.
Turn off the machine, confirm that the
power cord is correctly plugged into
the outlet, and then turn on the
machine.
Something is wrong
with the outlet con-
nected to the
machine.
Plug another electrical appliance into
the outlet and see whether it operates
properly.
The power switch is
not correctly turned
on (I position).
Turn the power switch off (O position),
then turn it back to the on (I position).
The machine is con-
nected to an outlet
with a voltage or fre-
quency that does not
match the machine
specifications.
Use a power source with the specifica-
tions listed in appendix A, “Technical
Specifications”.
The control
panel dis-
plays
Toner
Low
much
sooner than
expected.
One of the toner car-
tridges may be defec-
tive.
Remove the toner cartridges and
check for damage. If it is damaged,
replace it.
Printed with heavy
toner coverage.
See specifications in Appendix A
“Technical Specifications”.
Cannot print
the machine
status list.
The tray is empty. Check that at least Tray 1 is loaded
with media, in place, and secure.
There is a media mis-
feed.
Clear the media misfeed.
When the
paper type or
paper size
for Tray 1 is
changed,
Check
Fax Mode
appears.
If a fax is received, it
could not be printed
on paper of the cur-
rently specified type
or size. However,
copy and print opera-
tions can be per-
formed.
Press the Fax key, and then check the
error details.
To print a received fax, change the
paper type to
PLAIN PAPER and the
paper size to
A4, LEGAL, LETTER or
OFICIO (Mexico only).